SIA Delivery review
For those of you who haven't seen it, the SIA Delivery Review is worth reading. http://www.the-sia.org.uk/NR/rdonlyres/6E566B7B-4ECF-49F3-8FFC-B95188C2BD1A/0/sia_review_summary.pdf
There were six key areas for change as follows:
- develop a strong and fit-for-purpose leadership
- build organisational capability
- build an effective planning and analytical capability
- strengthen delivery and performance management
- develop a stronger strategic working relationship with the managed service provider, and further develop standards of customer care
- strengthen the SIA’s impact work, and work more closely with delivery partners to secure that aim
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